Payments and services during a mail disruption
To avoid delays in receiving payment or correspondence in the event of a mail service disruption, WorkSafeBC encourages workers, health care providers, and other vendors to register for direct deposit and employers to take advantage of our online services.
In the event of mail service disruption at Canada Post, WorkSafeBC will only make paper cheques available for pickup at our Richmond head office. If you receive paper cheques for your payments, we strongly advise you to enroll in direct deposit. With direct deposit, payments are deposited directly into any Canadian bank account.
See below for ways to set up direct deposit as a worker, health care provider, or employer, and tips for using online services to manage your account or claim online.
- Workers: Receive payment and manage your claim or review online
- Health care providers: Receive payments by direct deposit and submit invoices online
- Employers: Report payroll, pay premiums, manage reviews, and more online
Workers: Receive payment and manage your claim or review online
Direct deposit is available to anyone who receives benefit payments and has a Canadian bank account. Please sign up for direct deposit online, by fax, or through our Claims Call Centre:
- To set up your direct deposit online, log in to online services or create an account. If you don’t already have an online services account, see Creating an account as a worker for more information.
- To set up direct deposit by fax, complete a Request for Direct Deposit form for workers and return by fax.
- To set up direct deposit by phone, contact our Claims Call Centre at 1.888.967.5377 for assistance.
More for workers in online services
Our online services provide tools to view and manage claim information online. You can view the status of your claim, upload documents, submit a request for a review of a decision on your claim, read correspondence, and more. See Creating an account as a worker for information on how to get started, or log in to your account.
Health care providers: Receive payments and submit invoices online
If you’d like us to deposit your payments directly into your bank account, please sign up for direct deposit by fax:
- Complete the Request for Direct Deposit form for health care providers and return by fax. If you have any questions, please contact us at 604.276.3344, or toll-free at 1.844.276.3344 (within B.C.), or email us at [email protected].
- You can also receive payment and correspondence faster by using My Provider Services to manage your invoices online. If you don’t have an online services account, see Creating an online services account as a health care or service provider for more information.
Employers: Report payroll, pay premiums, manage reviews, and more online
Your WorkSafeBC mail related to your employer account may not arrive during a postal disruption. In the event of a mail disruption, we will send email notifications to alert you to new mail in your Letters and Documents section of My Employer Services.
To make sure you receive important insurance updates and correspondence, please log in to your online services account and follow these steps to check and update your email address if needed:
- Click the Account information tab
- Click Manage my account
- Select Update your address and email communication preferences
Our enhanced employer online services are the easiest way for you to report payroll, pay premiums, and more.
- Report payroll and pay premiums: Employers who need to report payroll and pay your premiums can use our online services. If you report your payroll online, you will not need to send us a hard copy of your form. For more information see Report payroll & pay premiums.
- View account letters and documents: Much of your employer correspondence, including Claim Cost Reports, Statement of Accounts, Collection Notices, Rate Notices, and Personal Optional Protection Invoices (if applicable to your employer account), are available through the Letters and Documents section of My Employer Services. See instructions for how to access your Letters and Documents section.
- Personal optional protection (POP): If you are a POP-holder, please sign up for email notification to ensure your invoice is received. You can also sign up for POP pre-authorized payments to ensure your payment is received on time and your POP coverage does not get cancelled.
- Request or manage a review: Employers or their representatives can submit a request for a review, as well as manage and check the status of reviews through online services.
If you don’t already have an online services account, see Creating an online services account as an employer for more information.
If you need help, please contact our Employer Service Centre at 1.888.922.2768.